June 2020

Computer networks are more powerful, efficient, but more complicated than ever. Every small business has multiple computers, mobile devices, and critical business applications running on cloud services. While computers provide a platform for intelligent business operations, it also creates access points for hackers to try and to get into your network. Information security should be […]

“Managed Services” is a vague term that can cover a multitude of things. In this guide, we will explore the world of Managed Services in the context of IT. In IT, Managed Services refer to a third-party IT provider or Managed Services Provider (MSP), managing some or all of a business’s IT needs. As with

Managed service providers are playing an integral role in today’s IT strategies. From server administration to network monitoring, these firms support organisations by using tools, expertise, and processes that enable their IT operations to run as smoothly as possible. While more small and medium-sized businesses are coming to realise the value of the services an

Finding the right managed services provider is an extremely important business decision. This is the organisation that will keep your critical business support functions going, and be there to help you when you need it most. Look for these qualities when determining to whom to entrust your managed services. A solid relationship between a Managed

In the 20 or so years since the ‘outsourcing’ industry really hit its stride, the term has become an umbrella description for anything that is farmed-out to be managed externally to an organisation. However, in that time, the IT and wider technology industry have evolved to include a range of more sophisticated services where shared

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are

Price is one of the key variables in the marketing mix. There are four general pricing approaches that companies use to set an appropriate price for their products and services: cost-based pricing, value-based pricing, value pricing and competition-based pricing (Kotler and Armstrong, 2009). The cost of production sets the lower limit while the upper limit

One of the most important investments that your business can make is in the safety, functionality and effectiveness of your technology. An in-house team may be able to support your business; however, outsourcing often brings more long-term benefits. A managed IT service provider who takes the time to understand and work with you to accomplish

Managed services provider (n): an organisation that manages technology products and services for other businesses; the potential source of a great deal of frustration or peace of mind, depending on the vendor you choose. MSPs have an economy of scale on their side, allowing them to charge less for basic IT services while offering a

Faced with increasing commoditization of their core services, fierce price competition and razor-thin margins, more and more telecom service providers and value-added resellers (VARs) are choosing to make the transition to the managed services business. Becoming a managed service provider (MSP) offers an immediate path to a wide range of higher-value, higher-margin services that naturally