Terms and Conditions

1. Introduction

Welcome to Vanguardian (“we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website and any enquiries, consultations, or services obtained through it.

By using this website or contacting us through it, you agree to be bound by these Terms. If you do not agree, you must not use the website.

2. Business Information

This website is operated by:

Vanguardian
Location: Australia

3. Use of Website

You agree to use this website lawfully and must not:

  • Submit false or misleading information

  • Interfere with website functionality or security

  • Attempt unauthorised access to systems or data

We may restrict or suspend access for misuse.

4. No Advice Disclaimer

Information on this website is provided for general informational purposes only.

It does not constitute:

  • Legal advice

  • Financial advice

  • Cybersecurity guarantees

Any reliance on website information is at your own risk.

5. Services Overview

We provide professional IT and business services including:

  • Managed IT support and monitoring

  • Cloud services and telephony

  • IT security and data protection

  • Office photocopiers and hardware

  • Microsoft SharePoint and workflow solutions

  • Web development and digital marketing

  • IT finance and leasing services

Specific services, deliverables, and service levels are governed by separate written agreements.

6. Managed Services Agreements

Where you engage Vanguardian for services:

  • A Managed Services Agreement (MSA), Service Level Agreement (SLA), or Statement of Work (SOW) will apply

  • Those documents override these website Terms in the event of inconsistency

No services commence until agreed in writing.

7. Pricing, Billing & Payments

  • Pricing may be flat-rate, subscription-based, or project-based

  • All prices are in Australian Dollars (AUD) unless stated otherwise

  • Invoices must be paid in accordance with agreed payment terms

Failure to pay may result in suspension of services.

8. Third-Party Products & Services

We may supply or support third-party products and services including:

  • Microsoft and cloud platforms

  • Telecommunications carriers

  • Hardware manufacturers

  • Finance and leasing providers

We are not responsible for outages, failures, or changes caused by third-party providers.

9. Data, Security & Backups

While we implement industry-standard practices:

  • No system is completely secure

  • Cyber incidents may still occur

  • Clients remain responsible for data accuracy and business continuity unless otherwise agreed

Backup, disaster recovery, and security services apply only where explicitly contracted.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) where applicable.

Where services are supplied to businesses, statutory guarantees may be limited to the extent permitted by law.

11. Intellectual Property

All website content, branding, methodologies, and documentation are owned by or licensed to Vanguardian.

Unless agreed otherwise:

  • Vanguardian retains ownership of pre-existing IP

  • Clients receive a licence to use deliverables for business purposes only

12. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or commercial information exchanged during engagement.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude liability for indirect or consequential loss, including loss of profit or data

  • Our total liability is limited to the fees paid for the relevant services in the preceding 12 months

This clause does not limit non-excludable rights under ACL.

14. Indemnity

You agree to indemnify Vanguardian against claims arising from:

  • Misuse of services

  • Breach of these Terms

  • Unauthorised access or instructions provided by you or your staff

15. Termination

We may suspend or terminate access to services where:

  • Payment obligations are not met

  • There is misuse of services

  • There is a material breach of agreement

Termination rights under formal service agreements remain unaffected.

16. Privacy

Personal information is handled in accordance with our Privacy Policy and Australian privacy laws.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have exclusive jurisdiction.

18. Contact Us

For questions about these Terms or our services:

Vanguardian

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